#1

Mass Storage Device not detected

in Here is your first Forum Fri Oct 27, 2017 8:26 am
by breckjensen • 151 Posts

Product Name: Hp 250 g2
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I'm using HP 250 g2 but I'm having issue with all the USB port, they all stopped working the same time. I have tried updating the USB driver but always display the message "the best driver has been installed" each time and still the ports are not working.
Also, I observed that the USB supplies power since I can use it to charge my phone but just not detecting mass storage device.
I have done system recovery, disabled power management for USB Root Hub but it still not working.

Kindly help resolve the issue.


I didn't find the right solution from the Internet.
References
https://h30434.www3.hp.com/t5/Notebook-H...ed/td-p/6087360
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